We realise mistakes happen so you may return most new, unopened items within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). The only exception is for patterns and books as returns are not possible due to Copyright Laws. Please choose your item carefully if buying from these categories.
You should expect to receive your refund within 7 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You can also phone us on 0447 244452 when a product does not meet the standard that you expected. We can print you a return Australia Post label if required and email it to you.
Most of all we want you to have enjoyed shopping with us On-Line. If you have any issues, no matter how trivial. please bring them to our attention so we can deal with them.
Kindest regards
Linda
